CUSTOMER CENTER
Shipping & Return
Due to COVID-19, the delivery time may be delayed a lot
(Usually 10 to 20+ more days added days)

Please note that local postal service providers may have limited opportunities for delivery, affecting your shipping time.
Below, you’ll find a list of the shipping methods that Wave Wear provides.
Please note that beyond the shipping time listed here, another 1-2 days might be added
in your delivery time to allow for our storage facility to prepare your order.
All delivery times are listed in standard working days.

Inside of South Korea, all packages are sent with CJ Logistics (1-3 business days).
Outside of South Korea, we offer the following options. Delivery times may vary outside of Korea.
- K-packet (7-20 business days -> After COVID-19: 7-30+[Air] , 90-120+[Ship]) Trackable. {Only a few countries}- EMS(3-5 business days -> After COVID-19: 7-30+) Trackable. {Only a few countries}- Fedex Economy (4-6 business days -> After COVID-19: Not working)- Fedex Priority (2-4 business days -> After COVID-19: 7-30+) Trackable.
As soon as your order leaves our storage facility, you will receive a confirmation email, containing a tracking link (if applicable).
Each completed and approved order will automatically generate an order confirmation.
The most common reason for not receiving an order confirmation is accidentally entering an incorrect email address,
or the confirmation automatically being sorted into the Spam folder. Please contact us (info@wavecompany.net ) if you haven't received an order confirmation, we will help you right away.
Important note: Remember to retrieve your package in time.
When delivering outside of South Korea, the customer is responsible for any costs added to the order upon entry in the country, such as customs and VAT.
Introducing Korea Post's K-Packet
Dear customers, we would like to introduce new shipping method, Korea Post's 'Small Packet'.
Korean Postal Service introduced the 'Small Packet' as an intermediate shipping method between EMS and international registered mail.

WE PROVIDE THIS SERVICE AT THE MOST REASONABLE PRICE.

'Small Packet' includes a tracking number, with a delivery window that is faster than international registered mail but not as fast as EMS.
The shipping fee varies according to the package’s weight. Please refer to the shipping fee table below.
Returns
You have the right to return your purchase until 14 days after receiving your order, provided you have not used the product and that it is returned in an undamaged condition.
When returning the product you must provide the cost of shipping. You may choose a method of shipping of your choice, or email info@wavecompany.net to receive a return form for 5 USD (only valid in Korea), regardless of the size or weight of the package. The cost of the return form will be subtracted from the value of the order in your refund.

If you’re shopping from a country other than Korea you must pay the cost of shipping yourself in case of returns or exchanges, with the exception of mis-deliveries or any damages upon delivery.
When handling returns, we apply the Korean Consumer Sales Act of Korea.
If you want to return your order, first send and email to info@wavecompany.net including the word “return” in the subject line, describing what you want to return.
Place a note with your order number, your name, and reason for returning in the package and send it to:

#713 DMC High-Tech Industry Center
330, Seongam-ro, Mapo-gu
Seoul, South Korea (zip 03920)

When we have received your return and it is approved, the money will be returned to your account as soon as possible.